1. Name for the 242 pin daughtercard socket that accepts the Intel Pentium II processor with its SEC cartridge?
PGA
ZIF
Slot 1

2. A customer calls and says "my room air conditioner is broken and the temperature is 84 F inside my house so I took some slot covers off the computer so more air could get inside the case". You should tell him ___ ?
that's a good idea it will help cool it
put them back on because it will cause the computer to overheat
that's not going to help but it won't hurt the computer either

3. Information is sent over networks in small units called __?
sectors
clusters
packets

4. Which IRQ is used by the floppy drive (be sure to know all 16)?
IRQ 6
IRQ 5
IRQ 10

5. A customer running Defrag in win95 calls you and says it stops while running it and says "Unable to Defrag drive". What should you tell him to do?
bring it in for repair
run scandisk with the thorough option marked and then try Defrag again
run device mgr and look for conflicts (!)

6. The Pentium Pro CPU architecture most closely resembles which other Intel processor? (Hint: The Pentium Pro was the first CPU to place the L2 cache inside the core of the CPU which allows it to run at the CPU clock speed. Not all of Intel's CPUs since the P-Pro incorporated this advanced feature. It's expensive to manufacture.) ?
Pentium II
486
Xeon

7. COM ports have the slowest transfer rates of any connection in a computer and are used for ___ communications?
parallel
serial
binary

8. What is the first step to be performed when installing a new hard drive?
Set the Jumpers
FDISK
FORMAT

9. During the installation of Win XP you choose to use FAT as the file system on an 8 GB partition. Since the largest partition size for FAT is 2 GB Win XP will ___ ?
automatically format the partition with FAT32
respond with an error message asking you to choose another file system
automatically format the partition with NTFS

10. The memory addresses from A0000 to FFFFF are best known as?
extended memory
upper memory
conventional memory

11. What does the NOEMS switch in DEVICE=C:/DOS/EMM386.EXE NOEMS do?
disables expanded memory
disables extended memory
causes HIMEM.sys to take control of EMM

12. Which item provides the most protection against ESD during troubleshooting?
Ion generator
Antistatic mat
wrist strap

13. How fast a computer runs is determined first by how fast the CPU is, then by how fast data can travel from the CPU to its memory on the Front Side Bus. For maximum efficiency a Pentium 4 CPU should have a Front Side Bus speed of at least ___ MHz?
966 MHz
133 MHz
400 MHz

14. Which of these are programs used by engineers and architects to view a design from any angle with one click and to zoom in or out for close-ups and long-distance views. The program also keeps track of design dependencies so that when the engineer changes one value, all other values that depend on it are automatically changed accordingly ?
CAM
CAD
SATA

15. A customer calls and says his monitor shows the picture but it is covered with tiny black dots. What is one of the most likely causes of this problem?
the monitor's refresh rate is set too high
improper CMOS setup
the video card's RAM is bad

16. Command used in Win 9x to check which IP address that was assigned to you by the DHCP server (hint: the command to do the same thing is different for Win 2000 and XP)?
WINS
IPCONFIG
WINIPCFG

17. The terms "red book" and "yellow book" refer to __?
CDROM standards
SCSI standards
IDE standards

18. When measuring an unknown voltage you should always start with the meter on the _______ voltage setting?
lowest
ohms
highest

19. How do you switch between running programs in win95?
ALT-TAB
CTRL-ESCAPE
CTL-ALT-DEL

20. You get a call from a user complaining that his computer locks up after 5 minutes of operation every time he turns it on. What is the possible cause?
MBR on Sector 0
Bad CPU fan
Fluctuating power supply voltages

Grade =

Correct answers are: