1. A red "X" next to a device in device manager indicates the device is not working or has been disabled. This is usually caused by __?
device driver is not loaded or corrupted
user error in configuring the device
the device is not present in the system

2. Offers plug and play support?
Win NT4
Win 2000
all of the above

3. If you have a parity error you've probably got problems with your __?
hard drive
memory
operating system

4. Your primary active drive is C: and those reserved for floppy drives are A: and B: that leaves the maximum number of logical drives you can partition on a hard drive which is __ (hint: subtract 3 from the number of letters in the alphabet)?
21
23
24

5. Toner is made of __ that is MELTED on the page and __ that is ATTRACTED to the drum and to the paper like a magnet does?
plastic, iron oxide
ink, zirconium
aluminum, hafnium

6. Hyperterminal is used with the Hayes AT commands for troubleshooting modems. Where is Hyperterminal found in win98?
ctl panel > system > device manager
programs > accessories > communications
programs > accessories > system tools

7. The only 8/16 bit bus still used in today's computers that may soon become obsolete?
MCA
EISA
ISA

8. depicts a ___ memory chip?
SDRAM
DDR
RAMBUS

9. The POST and Boot Strap Loader startup programs are actually stored in the __?
CMOS
RAM
ROM BIOS

10. Although the IBM's MCA bus was vastly superior in all areas of its operation to anything else on the market at the time it was introduced, it soon became obsolete because it was not __?
backwards compatible
priced competitively
proprietary

11. Win 2000 has a number of protocols you can use including TCP/IP for the internet and NWLink for communications with Novell servers. The protocol used for short-range, high speed, bidirectional wireless communications is ___?
AppleTalk
DLC
IrDA

12. One place you can make sure that any listing of files in win 2000 also includes a listing of all hidden files is select "show all files" in __ ?
right click my computer > properties
start > settings > ctl panel > add/remove programs
start > settings > ctl panel > Tools > Folder options > View

13. What TCP utility displays all currently open connections when a computer is connected to the internet. Especially helpful in identifying and tracking outside intrusions?
NBSTAT
ARP
NETSTAT

14. You perform a DIR command in DOS on a disk, remove it and insert another disk and get the same DIR listing on the second disk. You should replace the __ ?
magnetic encoder
34 pin floppy ribbon cable
clean the head with alcohol

15. Disabling all non-essential drivers and programs and booting the system is known as a "clean boot". The best way to do this in win98 is __?
start > RUN regedit and rem out all nonessential drivers and programs
clearing the appropriate programs and drivers in DEVICE MANAGER
start > RUN msconfig, then disable all programs listed in selective startup by clearing the checkboxes

16. A 486DX2 CPU running externally at 25MHz runs internally at __ MHz?
99
25
50

17. The size of the L1 cache which directly impacts the speed of your system has grown steadily throughout the years starting with the first 8K L1 cache on the 486 to the present __ K L1 cache on AMD's Athlon processor?
32
128
64

18. The Win 2000 utility used to identify and troubleshoot conflicts with drivers, IRQs, and I/O addresses?
Program Manager
Device Manager
the Administrative Diagnostic

19. A standard printer connection cable uses a male DB 25 connector on one end and a ___ on the other?
female DB 25 connector
female DB 9 connector
Centronics