1. The key you need to press during startup to access the CMOS setup varies depending on the BIOS manufacturer but two of the most common choices are F1 and ___ ?
DEL
F8
ALT

2. With a dot matrix printer, light then dark print is most commonly caused by __?
overheating printhead
misaligned printhead
erratic ribbon advancement

3. You have determined your client has a corrupt system file and want to replace it with a good one from the original win 9x installation CD. What command would you need to use to accomplish this?
install.exe
erd.exe
extract.exe

4. A 3.5-inch HD floppy disk is write-protected if ___?
both holes are covered
both holes are uncovered
one hole is covered

5. What is the best ground for a conductive work bench?
ground to the bench
the metal chasis of another computer
AC outlet

6. During the installation of Win XP Pro you are asked if you want to join a workgroup or domain. If you are not sure you should ___ ?
you will not be asked this for Win XP Pro, domains are for servers
Join a workgroup because you can join the domain later after completing the installation
wait until the system administrator comes back from his meeting in two hours to ask him because you cannot join a domain later

7. What is the recommended procedure to set up a Win 98 and Win 2000 dual boot system ?
Install Windows 2000 last in a separate partition and use FAT 32
Install Windows 2000 first in a separate partition and use NTFS
Install Win 2000 and Win 98 in the same partition using FAT

8. The procedure for repairing a corrupted registry in Win98 is to boot into DOS and type ___?
scanedit
restore.exe
scanreg/restore

9. The ___ is the high speed part of the motherboard that connects the CPU, memory, and AGP together?
Northbridge
Southbridge
Maxbridge

10. What stage of the EP laser printing process is the image put on the paper?
developing
transferring
conditioning

11. The win 9x system configuration editor (sysedit) can be used to edit ___ ?
io.sys
boot.ini
win.ini

12. What is the best solution to excessive paging or thrashing of a hard drive?
get a faster CPU
buy more RAM
get a faster hard drive

13. This is the newest version of the ATA interface that supports all the ATA functions but does it over an interface cable with only 7 wires (instead of the normal 40 wires for traditional ATA interfaces). Some in the industry saying that this interface may replace traditional ATA within a few years?
USB
SATA
ATA-2

14. The Win NT4, 2000, and XP operating systems all use these three major files to boot the computer. They are Ntdetect.com, Boot.ini, and ___ ?
NTLDR
ERD.exe
RDISK.exe

15. The ESD wrist strap is designed to protect __?
you
the computer
both you and the computer

16. Operating system that has file encryption built-in?
Win NT4 and Win 2000
Win 2000 and Win XP
only Win XP

17. Which backup method is the quickest to complete, takes the longest to reinstall, and requires the least amount of hard drive space to perform?
differential
incremental
full

18. depicts a ___ memory chip?
DDR
RAMBUS
SDRAM

19. Low level formatting which is now done at the factory for IDE, EIDE, and SCSI hard drives organizes the disk into __?
FATs
tracks and sectors
packets