H O M E
Outlook Express: Errors, Problems, Solutions
An Internet Resources Page
by: Bob in Houston e-mail
Your PI HomeYour PI Homepage
Tech Help Index
Software Fit For A Geek
Site Map

Updated: 04/07/05 05:25 pm



Problem or Error
Outlook Express Error Codes
Windows Error Codes
Error 405 when sending mail
Error number: 480  Code: 800ccca4  
Error 553 when sending mail
Outlook Express can't remember passwords   02/22/04 02:30 am
Error Message: Your password was rejected. Account "account name" Server pop.domain.net Protocol Pop3 Server response ERR 302 command pass requires 1 args Port110 Server SSL No. server Error OX800CCC90 Error 0X800CCC92
When I try to encrypt my messages, this is the message I get: "You do not have a valid digital ID in the address book."
Links In Outlook Express mail and news don't work.  04/07/05
Unable to remove infopane
MSIMN caused an invalid page fault in Pimab32.dll
An unknown error has occurred..... Server Response: '501 Invalid domain name.... Server Error 501, Error Number 0x800CCC63
An Unknown error has occurred. Account:'user.name',Server:'mail.virgin.net',Protocol: POP3, Port: 110, Secure(SSL):No, Error Number:0x80004005
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C0131
Unable to start Outlook Express. Some of the components may be busy or missing
Illegal Operations in Outlook Express
Unable to print messages in Outlook Express
Unable to start Outlook Express or send an email message
Outlook Express could not be started because msoe.dll could not be initialized
Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded
Disconnects occur after opening Outlook Express
How to fully remove Outlook Express - Windows 95/98
Error logging onto mail server. Password was rejected. Acct: 'pop.prodigy.net' Server '127.0.0.1,' Protocol: POP3, Server Response:'-ERR307 username/password invalid,' Port: 110, Secure(SSL): No Server Error: 0 x 800CCC90. Error number: 0 x 800CCC92
Backup and Recovery  
Attachment Problem: with 'unknown' winmail.dat or att1.unk
If you receive attachments att1.unk or winmail.dat that can't be opened or used?
When I try to delete a message in Outlook Express, I get an error box reading "The message could not be deleted". 
EML attachments don't open or open the wrong application 




Solutions

Error 405 when sending mail
  Check the account properties, especially the reply-to address.
   top

Error number: 480  Code: 800ccca4
The Error Reads
480 Authentication Required
Configuration:
Account:  news account 
(news-byoa.prodigy.net)
Server: news server 
(news-byoa.prodigy.net)
Protocol:  NNTP
Port:  119
Server:  (SSL):0
Error number:  480
Code:  800ccca4

The solution is
- Open Outlook Express
- Click   Tools and Accounts...
- Click the news tab
- click on
news-byoa.prodigy.net (the server) in the list.
- Select properties,
Screenshot

In the next panel:
- Select the server tab.
- Check the box for "This server requires me to login."
- Fill in your username and password (your username is your complete, primary email address, and the password is your current network log on password).
- Don't select "Use secure password authentication."
(Check with your provider for username and security details)
Screenshot



Error 553 when sending mail
Check the account properties, especially the reply-to address.
Check the Address Book is set up correctly.
Check the recipients address in the To: field is a valid address.
 

Outlook Express keeps prompting for your password
This may be caused by a damaged Registry key in Windows® XP
To Remove the broken Key in Windows® XP see this website
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm  -  
Thursday, April 03, 2003

Outlook Express refuses to remember passwords
Despite telling Outlook Express to remember your passwords, it keeps forgetting them. Try this: 
- Go to the DOS prompt (Start/Shut Down/Restart the computer in MS-DOS Mode)
    -- For Windows 95/98 go to your ...\Windows\System directory
    -- for Windows NT/2k/XP go to your ...\WinNT\System32 directory.
- Now type: pstores -install 
- The next time you give OE your password, it should be saved.
Friday 25 July 2003

Cannot Save E-Mail Account Password in Outlook Express
(Webroot Software Window Washer are involved)
http://support.microsoft.com/?kbid=228713
02/22/04 02:30 am


Outlook Express Does Not Save the Mail Server Logon Password  - from the MS Knowledgebase 
-- (Q216382) Cannot Save E-Mail Account Password in Outlook Express (Win98/Me/NT4) 
-- Your Password Is Not Retained in Windows 2000 or XP  
 
 top

ERR302 command passrequires 1 args Port110 Server SSL No. server
ErrorOX800CCC90Error0X800CCC92
 In Outlook/Outlook Express :
- Click on Tools | Accounts | and on the account "account name".
- Select [Properties]
- On the "Servers" Tab UNcheck the box that says "Secure Password Authentication Account" near the bottom of the panel.


Disconnects occur after opening Outlook Express
This may be caused by Outlook Express attempting to get Windows to dial when a connection to the Internet is already present. Try the following to resolve the issue:
- on the Outlook Express toolbar select 
tools | accounts | mail tab | properties button | connection tab
- check mark the "always connect to this account using" box 
- select Local Area Network from the dropdown list.
- click apply and ok
This will cause OE to use the existing connection and not cause a disconnect by trying to dial when a connection already exists.
Monday, December 03, 2001
 

When I try to encrypt my messages,  I get this message: "You do not have a valid digital ID in the address book.". To solve it:
-- Check to see if something is entered in the Reply To field under 
Tools | Accounts | Mail | Your Server | Properties | General
If there is, clear the Reply To field.
OR
-- If that doesn't work, then perhaps you have selected"Include myself when sending encrypted mail" but you haven't added your own Digital ID to a WAB entry
To do that, simply send yourself a Digitally signed message and then add your certificate to the WAB, 
OR
--  UNcheck "Include myself when sending encrypted mail".
 
 top

Links In Outlook Express mail and news don't work.
If you click on links in OE mail and news and they do not work, it's because Outlook Express is not your default mail and news program and IE is not your default browser. Do this:
1--In Outlook Express, go to Tools | Options and make sure that 
"Make Outlook Express my default mail program" and 
"Make Outlook Express my default news reader are checked.
2--In IE, go to View | Internet Options | Programs
and select OE for mail and news. 
Also, be sure "Internet Explorer should check to see whether it is the default browser" is checked.
If the problem persists, see:
OLEXP: "Send To" and E-mail Links Do Not Work Using Outlook Express as Default

NOTE: Prodigy members install the PIv5 patch found at 
http://help.prodigy.net/help/enhance/win95/v5fix.html or 
http://help.prodigy.net/help/enhance/win2000/w2000.html
---------- added info
04/07/05
OE: Internet Shortcuts in Outlook Express Don't Start Browser
http://support.microsoft.com/?kbid=177054

Internet Explorer Not Configured as Default Browser
http://support.microsoft.com/?kbid=153774

OLEXP: Hyperlink With (!) in the Address Does Not Start Web
Browser
http://support.microsoft.com/?kbid=249613

IE6 opens blank (empty) windows
http://www.mvps.org/inetexplorer/answers2.htm#blank_windows

If you are using a Pop-up Ad blocker program, check its
documentation to see if it is blocking the opening of a new web
browser and how to workaround that.

 
 top

An unknown error has occurred. Account: 'Test Mail,' Server: 'smtp.test.net,' Protocol: SMTP, Server Response: '501 Invalid domain name,' Port: 25, Secure (SSL): No, Server Error 501, Error Number 0x800CCC63
Try changing the computer name for this error. 
- Go to Control Panel | Network. (Install Client for Microsoft Networks if it is not listed). 
- After that is done, in Control Panel | Network
- click on the Identification tab
- and change the computer name to something short, 
(Suggest the name be simple ASCII, no space characters, no special characters, and do not include the domain name of your ISP)
 
 top

An Unknown error has occurred. Account:'user.name', Server: 'pop.domain.net',Protocol: POP3, Port: 110, Secure(SSL):No, Error Number:0x80004005
The pop3uidl.dat file is corrupt. This file contains all the information regarding which messages on the server should be downloaded, etc. 
- Close OE
- delete the file pop3uidl.dat 
- then open OE and check the mail account settings again.
- Fetch your email


An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C0131
This error may be generated if the Folders.dbx file is missing, damaged, or in the read-only attribute state

RESOLUTION

Rename the Folders.dbx file. Here is how: 
1. Close Outlook Express and Click Start | Find (Search), and then click Files or Folders.
2. In the Named box, type folders.dbx.
3. In the Look In box, select the primary hard disk (usually drive C), and then click Find Now.
4. Right-click on the file, folders.dbx, and  Rename.
5. Type folders.bak, and enter.
6. Re-Start Outlook Express. This creates a new Folders.dbx file automatically.
------------------------
More info and possibilities at these sites:
Error Messages
... dll The message could not be sent. There is not enough Disk space. Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error: 0x800c0131. ...
http://insideoe.tomsterdam.com/problems/errors.htm  -
--------------
Msimn - Errors
... an invalid page fault in module "unknown" Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error: 0x800c0131.
http://www.generation.net/~hleboeuf/ermsimn.htm -

 
 top

Unable to remove infopane in OE 5
-This is corrected by deleting the  "BodyBarPos" and "BodyBarPath" registry keys.
See:http://support.microsoft.com/support/kb/articles/Q222/6/24.ASP  for details
 
 top

MSIMN caused an invalid page fault in Pimab32.dll
This is caused by the Compaq Address Book service in your Microsoft Exchange or Microsoft Messaging profile.

To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.
To work around this issue, remove the Compaq Address Book service from the profile:
Click Start, point to Settings, and then click Control Panel.
Double-click Mail and Fax or Mail, click Compaq Address Book, and then click Remove.

 
 top

Unable to start Outlook Express. Some components may be busy or missing
- This can occur if either the WAB file is damaged, or the WAB file and the wab32.dll file are mismatched. Try renaming the .wab file and restart Outlook Express.
- It can also be caused by corrupt gapia32.dll, htmledit.dll or wabmig.exe files, so try renaming these and restarting OE. 
- It can also be caused by a lack of hard disk space
 
 top

Illegal operations in Outlook Express
When starting Outlook Express, the following error message may be displayed -
This program has performed an illegal operation and will be shut down

If you click the details button, the following error message may be displayed:
MSIMN caused an invalid page fault in module msoe.dll at address

Outlook Express may start, but either of the following error messages may be displayed:
Outlook Express could not be started. it may not be installed correctly. Make sure that your disk is not full or that you are out of memory.
Outlook Express could not be started because msoe.dll could not be initialized. Outlook express may not be installed correctly

When viewing the Preview Pane, either of the following error messages may be displayed:
Folder could not be displayed
Outlook Express could not open the folder. Possible causes are: Low disk space. Low memory

This can occur if the attributes of any or all of the Outlook Express *.dbx files are set to read-only. To resolve this issue, change the attributes of each of the *.dbx files by clearing the read-only check-box in the file's properties.

 
 top

Unable to print messages in Outlook Express
This is caused by mismatched versions of Outlook Express and Internet Explorer. To resolve, either upgrade or downgrade so that the versions of IE and OE installed on the pc are identical.
 
 top

Unable to start Outlook Express or unable send an email message
When starting Outlook Express, or when you attempt to send an email message, you may receive one of the following error messages

MSIMN caused an invalid page fault in module msoe.dll
MSIMN caused an invalid page fault in module "unknown"
MSIMN caused an invalid page fault in module Directdb.dll
MSIMN caused an exception C0000006h in module Directdb.dll
Outlook Express: The message could not be sent. There is not enough disk space
Unknown error has occurred. Protocol:SMTP Port:0 Secure:NO [SSL] Error: 0x800c0131

This can occur if the folders.dbx file is missing, damaged or set as read-only. To resolve, close OE, rename the folders.dbx file and restart OE. This will create a new folders.dbx file

 
 top

Outlook Express could not be started because msoe.dll could not be initialized.
This error occurs after you upgrade from OE4.x to OE5 on either Windows 95 or 98. Also, when you upgrade OE5 to OE5.01, Outlook Express may not start. You may receive an hourglass and then nothing happens. There is no error message.
To resolve this issue:
1. Uninstall Outlook Express
Back up the registry and then delete the following key: HKEY_CURRENT_USER\Identities
Reinstall Outlook Express. There is no need to restart the computer.


Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded
- OLEXP: Error Message "Outlook Express Could Not Be Started Because MSOE.DLL Could Not Be Loaded" When You Start Outlook Express (Q272265)
For- Microsoft Outlook Express versions 5 , 5.01 , 5.5 , for Windows 98 Second Edition 
Cause- This behavior can occur if there are different versions of Outlook Express files located in the 
C:\Program Files\Outlook Express folder because of the installation or uninstallation of different Outlook versions. 
Resolution- To resolve this behavior, back up your Outlook Express data, and manually remove and reinstall Outlook Express.
 
 top

To fully remove Outlook Express 95/98
If OE is giving problems and needs to be completely removed before you can proceed, the following will remove all traces of its existence:
  • Uninstall Outlook Express as normal
  • Delete the following registry keys (after backing up the registry):

  • HKEY_LOCAL_MACHINE\software\microsoft\Active Setup
    HKEY_LOCAL_MACHINE\software\microsoft\outlook express
    HKEY_LOCAL_MACHINE\software\microsoft\wab\dllpath
    HKEY_CURRENT_USER\software\microsoft\outlook express
    HKEY_CURRENT_USER\software\microsoft\wab
This will remove OE completely.
 
 top

Send mail Error indicating Server '127.0.0.1,' Protocol: POP3,Response:'-ERR307 username/password invalid,'
It appears your pop server call is being directed to your own machine IP=127.0.0.1, which is a 'loop back' IP.

Judging from numerous  reports, you may  find Norton, Salomon or another Utility or virus checker altered your email pop3 server setting.

Check your pop3 server address.
If it is not pop.prodigy.net (or the correct server for your account) then make so.

 If you use Norton AV, their  published workaround recommends "you can disable email protection:
1. Start Norton AntiVirus and click Options.
2. Click Email Protection in the Options list.
3. Depending on your version:
NAV 2000 users, uncheck "Enable email protection (recommended)",
and then click OK. NAV 2001 users, uncheck the boxes that correspond to the protected email clients.

Disabling email protection does not leave you vulnerable to viruses and malicious software in email. It is a separate layer of protection in addition to Auto-Protect. Auto-Protect scans any incoming files, including email, as they are saved to your hard drive. As long as you keep your virus definitions up to date with LiveUpdate, and keep Auto-Protect enabled and set to scan files as they are created or downloaded, your system is fully protected."

If there is still a problem--
Check your system for a file named C:\Windows\HOSTS which overrides the DNS. It is likely that some caching utility like DUNce or some anonymity software is redirecting or resetting your mail server address to 127.0.0.1
It should be pop.prodigy.net.
If you find HOSTS, do one of the following:
- Rename the file to something else (Hosts.bak) and then reboot.
- Open in Notepad and look for any lines with the problem domain names. Insert a # at the beginning of those lines to comment them out. Remember to save the file.
- Delete the file HOSTS and disable the utility that created it.

You may find 127.0.0.1 has been inserted into one or more configuration files, or in the registry. If HOSTS doesn't fix it, you may need to do a more extensive search for 127.0.0.1 and change it where appropriate. 
If you are on a LAN, consult your network administrator.
updated: Thursday, December 06, 2001

 
 top

Backing Up, Recovering and Restoring OE5/6 Files and Settings is nicely explained at these websites
http://www.oehelp.com/backup.aspx  
http://insideoe.tomsterdam.com/backup/    


Attachment Problem: with 'unknown' winmail.dat or att1.unk
These attachments are sent by users of a Microsoft email system. The att1.unk file is received by mail servers if the original message was transmitted with MIME encoding. The winmail.dat file is received if the Microsoft email system UUEncodes the message.  - This needs fixed by the sender.

For more information see:
The Office update Center at http://office.microsoft.com
XCLN: Sending Messages In Rich-Text Format (Q136204)
http://support.microsoft.com/support/kb/articles/q136/2/04.asp
 


top

If you can not delete email messages in OE6 and you get an error stating "The message could not be deleted" 
Chances are your e-mail database is corrupt.
Click:    File | Folders | Compact All Folders.
It may take a while, depending on how many messages you have in that folder.
Try again...
Saturday 12 April 2003

top

EML Attachments won't open or open the wrong application
How to configure Windows to open .eml extension attachments

Click Start | Settings | Folder Options | File Types
Scroll to Outlook Express Mail message and double click it.
Double click 'open'.
In "Application used to perform this action" enter the following:

"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /eml:%1

Click OK to close the window

Friday 25 July 2003



 top
References:

http://home.clara.net/grebo/technical/oe.html

http://pages.prodigy.net/michael_santovec/techhelp.htm

http://www.okinfoweb.com/moe/

http://search.support.microsoft.com/kb/c.asp

prodigynet.help.tech Newsgroups

http://www.tomsterdam.com/insideoe/sitemap.htm  

http://www.ieinfosite.co.uk/tips.asp?cat=troubleshooting



 
ßøßH