<![CDATA[
<BODY text="#000066" link="blue" vlink="purple" alink="red" background="index18.gif">
<A NAME="pgtop"></A>
<A HREF="indexc.htm"><Img Src="flconts.gif" ALT="Table of Contents" WIDTH=24 HEIGHT=24></A>
<A HREF="index17.htm"><Img Src="fllarrow.gif" ALT="Previous" WIDTH=24 HEIGHT=24></A>
<A HREF="index19.htm"><Img Src="flrarrow.gif" ALT="Next" WIDTH=24 HEIGHT=24></A>
<BR>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH="100%"><TR>
<TD>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH="100%">
<TR><TD COLSPAN=0 HEIGHT=21><br></TD></TR>
<TR>
<TD WIDTH=20 HEIGHT=56><br></td>
<TD WIDTH=403 HEIGHT=56 align="left" valign="bottom" >
<B><FONT face="Gill Sans"><FONT color="#000000"><FONT size="+3">XP Practices<BR>
</B></FONT></FONT></FONT><UL><B><FONT face="Gill Sans"><FONT color="#000000"><FONT size="+1">On-site customer</B></FONT></FONT></FONT></UL></TD>
<TD COLSPAN=0><SPACER type="horizontal" size=130><br></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR>
<TD>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH="100%">
<TR><TD COLSPAN=0 HEIGHT=3><br></TD></TR>
<TR>
<TD WIDTH=22 HEIGHT=3><br></td>
<TD WIDTH=404 HEIGHT=3 >
<IMG BORDER=0 WIDTH=404 HEIGHT=3 SRC="indexo3.gif" ALT=""></TD>
<TD COLSPAN=0><SPACER type="horizontal" size=127><br></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR>
<TD>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH="100%">
<TR><TD COLSPAN=0 HEIGHT=11><br></TD></TR>
<TR>
<TD WIDTH=28 HEIGHT=125><br></td>
<TD WIDTH=387 HEIGHT=125 align="left" valign="top" >
<LI><B><FONT face="Gill Sans"><FONT color="#000000"><FONT size="+1">XP requires a customer commitment<BR>
<LI>Quick response to developer questions<BR>
<LI>Develop a common sense of where the system is going<BR>
<LI>Customer is a role, not a person <BR>
</B></FONT></FONT></FONT></TD>
<TD COLSPAN=0><SPACER type="horizontal" size=138><br></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR><TD COLSPAN=0 HEIGHT=123><br></TD></TR>
</TABLE>
<HR ALIGN="left" size=5 WIDTH="65%">
<A NAME="pgbot"></A>
<BR>
<FONT SIZE="-2">Published by <A HREF="http://www.lotus.com">Lotus</A>®
<A HREF="http://www.lotus.com/freelance">Freelance Graphics</A>®</FONT>
</BODY>
]]>