House Rules

This hangs on the walls of the Westminster Canterbury Retirement Village in Lynchburg, Virginia
  1. Smile.
  2. Break the ice.
  3. Notice when someone looks confused.
  4. Take time for courtesy and consideration.
  5. Keep people informed.
  6. Anticipate needs.
  7. Respond quickly and calmly.
  8. Maintain privacy and confidentiality.
  9. Handle with care.
  10. Maintain dignity.
  11. Take the initiative.
  12. Treat residents as adults.
  13. Listen and act.
  14. Help and aid each other.
  15. Keep it quiet.
  16. Apply telephone skills.
  17. Look the part.
  18. Speak to visitors; ask if you can help.