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I'm a Support Specialist with 12 years "HelpDesk" experience.

I'm so used to giving technical advice that sometimes in personal chats I actually need to occasionally apologize that I've accidentally slipped on my "Tech Support Cap" without even realizing it. {Chuckles @ Self}

On my personal pages I even jest that "talking Techie" with me might even require the 'Disclaimer' below ;) 

6 years each in: 

"Call Center" Phone Support

Face to Face Desktop Support

Lead and Management Roles.

Imaginatius of Empowering Support

3-4 years each in:

Technical Writing

Training

Quality Assurance Testing

 

Bachelor's in Computer Video Graphics & Communications.

A+ Certified Service Professional

Techie 'Disclaimer'

I am "Off-Duty" except when Explicitly "On the Clock" 

[Click here if interested in putting me "On the Clock"]

If you manage to catch me off guard and I utterly miss my guess at your level of technical understanding you might encounter what I jokingly refer to as Techno-Geek Greek-Speak, for which you have my apologies.

I can explain things to anyone from the greenest "Newbie" novice user to the savviest IT Pro, but I need to know which you are...

Always remember that even the best intentioned and accurate of advice, can. if grossly misunderstood and misapplied, reek utter havoc.  So, if you're not sure you FULLY understand technical advice, PLEASE, don't follow it.

We used to joke: "To Err is Human.

But to REALLY mess things up REQUIRES a Computer !"

I STRONGLY advise you to NEVER follow any technical advice, mine or any others', unless you understand what you are doing !

If you don't understand it then either:

1) Wait till you DO understand it (How/Why to do it, etc...)

(I'm often glad to explain things further if you ask)

~ OR ~

2) Get a Pro to do it ! (See 'I'm Off Duty" or "On the Clock" above ;)

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Yes, I've been a Support Specialist for 20+ years, since before there first was an IBM PC, and hopefully before I retire we can make the position nearly obsolete...

I mean when's the last time you knew anyone to call Detroit's Tech Support lines to ask how to use a Steering Wheel, eh? ;)
Need someone with extensive troubleshooting experience?

Someone with superb problem solving and analytical skills?

With an aptitude for communicating new technologies to non-technical personnel?

Getting some "Empowering Support ™" might be just the answer.

Click Here to find out more...