I'm a Support Specialist with 12 years "HelpDesk" experience.

6 years each in: 

"Call Center" Phone Support

Face to Face Desktop Support

Lead and Management Roles.

3-4 years each in:

Technical Writing

Training

Quality Assurance Testing

Techie 'Disclaimer'

I am "Off-Duty" except when Explicitly "On the Clock" 

[Click here if interested in putting me "On the Clock"]

If you manage to catch me off guard and I utterly miss my guess at your level of technical understanding you might encounter what I jokingly refer to as Techno-Geek Greek-Speak, for which you have my apologies.

I can explain things to anyone from the greenest "Newbie" novice user to the savviest IT Pro, but I need to know which you are...

Always remember that even the best intentioned and accurate of advice, can. if grossly misunderstood and misapplied, reek utter havoc.  So, if you're not sure you FULLY understand technical advice, PLEASE, don't follow it.

We used to joke: "To Err is Human.

But to REALLY mess things up REQUIRES a Computer !"

I STRONGLY advise you to NEVER follow any technical advice, mine or any others', unless you understand what you are doing !

If you don't understand it then either: