JEFFERY W STARK ----------------------------------------------------------------------------- INFORMATION TECHNOLOGY SPECIALIST Customer Service - Desk-Top Support - Training ----------------------------------------------------------------------------- Westminster, Colorado. 80021 starkjws@prodigy.net http://pages.prodigy.net/starkjws/mainpage.htm ----------------------------------------------------------------------------- OBJECTIVE: Hands-on desktop hardware and software support position, that will utilize my communication, troubleshooting , and organizational abilities with interests in user training, entry level networking, Internet support and web design. ----------------------------------------------------------------------------- WORK EXPERIENCE: 1995 - Present NOSE COMPUTERS: Denver, Colorado. 80222 Computer Trainer and Consultant: · Taught basic personal computer skills to elderly and computer-illiterate. · Troubleshot software problems including system setup and configuration, file management, e-mail, and Internet connectivity. · Troubleshot, installed and configured IDE hard drives. · Troubleshot, installed and configured internal modems, sound and video cards. · Troubleshot, installed and configured I/O cards, memory upgrades. · Installed and upgraded system processors. · Troubleshot, installed and configured local printers, scanners, and monitors. · Troubleshot, cleaned, installed and configured CD-ROM's and ZIP Drives. · Set up and installed personal computer software including training and support of MS Office 97, WordPerfect, Quatro Pro, Paradox, Microsoft Internet Explorer, and Microsoft Outlook. · Wrote instructional notes and screen-cam videos for students. · Designed and printed business cards, advertisements, and flyers. 1997 - 1999 IBM GLOBAL SERVICES: Boulder, Colorado. 80314 Computer Service Help Desk Technician: · Provided application and computer support for Lucent Technologies via phone help-line and e-mail. · Troubleshot hardware problems including printers, laptops, modem connectivity, and networking · Troubleshot software problems including training and support of MS Office 97 & 98, Web connectivity, Anti-virus management, E-mail, LAN password and account administration, and connection of users to LAN. · Walked Users through download and installation of new and updated software. · Supported 400+ applications including MS-Office 97 & 98, Lotus Notes 4, MS-Exchange, MS Outlook, Internet Explorer 4 &5, Netscape Navigator, Netscape Communicator, and other site related software. · Used McAfee Help Desk call-tracking system. 1996 - 1997 SYKES ENTERPRISES INCORPORATED: Boulder, Colorado. 80301 Computer Help Desk Technician: In contract to IBM: · Provided computer support for Proctor and Gamble Corporation via phone help-line. · Troubleshot hardware problems including printers, laptops, and networking. · Troubleshot software problems including training and support of Windows 3.1x, implementation of Windows 95,MS Office 97, cc:Mail, Relay Gold, password administration, and other site related software. · Used Remedy Action Request System call-tracking. · Trained new help desk personnel on call tracking and troubleshooting procedures. 1990 - 1991 BAYSHORE INCORPORATED: Denver, Colorado. 80206 Manager of Bellaire Apartments: · Maintained tenet relations, both personally and with newsletter. · Handled renting applications, contracts, and security agreements. · Collected rents and deposits. · Organized and computerized tenant information. · Cleaned, prepared, and showed apartments to applicants. · Maintained repair and upkeep of building and landscape. 1988 - 1996 SEARS ROEBUCK AND COMPANY: Denver, Colorado. 80206 Commission Sales Associate: Brand Central Computers & Electronics, Lawn & Garden, Hardware, and Paint departments. · Sold and set up maintenance agreements, installations, and deliveries. · Handled customer relations, problems, and complaints. · Used computerized inventory, ordering systems, and customer database. · Assembled and stocked merchandise, planograms and displays. · Conducted cash register and telephone sales. 1986 - 1988 TARGET STORES: Denver, Colorado. 80203 Sales Associate: Cameras, Electronics, and Sporting Goods Departments. · Merchandised and promoted goods to customers. · Worked replenishment team. · Tallied and zoned inventory. · Conducted cash register and telephone sales. ----------------------------------------------------------------------------- TECHNICAL QUALIFICATIONS: CERTIFICATIONS: · CompTIA A+ Certified Professional OPERATING SYSTEMS: · Microsoft DOS version's 5.0-6.22. · Microsoft Windows 3.1x. · Microsoft Windows 95 & 98. · Knowledge of UNIX. SOFTWARE: · Microsoft Office 97 & 98 Professional (including Word, Excel, Powerpoint, Scheduler and Access). · WordPerfect for Windows 6.1 & 7.0. · Quatro Pro for Windows 4.0. · Paradox for Windows 3.1. · Netscape Navigator and Communicator. · Microsoft Internet Explorer 4 & 5. · Lotus Notes 4.0. · cc:Mail. · Microsoft Exchange 5.0. · Microsoft Outlook 5.0. · McAfee Anti-Virus and Virus Scan for Windows 95. · Mcafee Help Desk. · Action Request System. · Knowledge of Visual Basic and Visual C++ program languages. HARDWARE: · Desktop IBM and Compatible PC's including Gateway, Compaq and Packard Bell systems. · Laptop IBM and compatible PC's including Toshiba, Dell, and Compaq. NETWORKING: · Microsoft Windows NT 4.0 workstation · Knowledge of TCP/IP, Novell Netware, and web design Dreamweaver, and Flash. ----------------------------------------------------------------------------- EDUCATION: EAST HIGH SCHOOL Graduated May 1986 UNIVERSITY OF COLORADO AT DENVER Undergraduate Studies in Computer and Premedical Sciences ----------------------------------------------------------------------------- PERSONAL ACHEIEVEMENTS: · Winner IBM "Night on the Town" Award. · Winner "Sears Best" Customer Service Award. · Winner of Denver Citywide Drafting Competition. · High School Internship at Saint Luke's Hospital. · Graduated top 25 class of 1986. ----------------------------------------------------------------------------- PROFESSIONAL INTERESTS: · Programming: Visual Basic and Visual C++. · Web Design: Dreamweaver & Flash.