Over ten years experience teaching computer software (groups up to 30 students); testing and evaluating individuals' software skills; and creating and customizing software course materials including user manuals, class outlines, slides, on-screen presentations as well as tests and exercises. Extensive experience assisting with software conversions.

Three years technical support experience with the following:

* A firm-wide help desk for a large law firm providing training and software support for 500+ users (MS Office with DOCS OPEN document management system through a Novell network).
* A firm-wide help desk for an international law firm (WordPerfect 5.1 for VMS) during their software conversion.
* A 100+ law firm (WordPerfect 5.1 with Profound Document Management through a Novell network).

Microsoft certified Word 2000 Expert and User Specialist in PowerPoint 2000.

SOFTWARE SPECIALTIES:
(* INDICATES TEACHING EXPERIENCE; +INDICATES SUPPORT EXPERIENCE)

Microsoft Windows 2000*, Millenium*, 98*, 95* & 3.1+*
Microsoft Windows NT 4.00 & 3.51*
Microsoft Word 2002*, 2000*, 97*, 95* & 6.0+*
Microsoft Excel 2002*, 2000*, 97*, 95* & 5.0+*
Microsoft PowerPoint 2000*, 97* & 4.0*
Microsoft Publisher 2000 & 2.0
Microsoft Access 2000*, 97* & 2.0
Microsoft Project 4.1* & 4.0*
Microsoft Outlook 2000*, 98* & 97
Microsoft Schedule+*+
Microsoft Mail*+
Lotus Notes 3 & 4*
Utopia HelpDesk 2.10
DOCS OPEN (aka PC DOCS) (with Word 97, 6.0 & WordPerfect 6.0)+*
Soft Solutions (with Word 6.0)
Profound Document Management (with WordPerfect 5.1) +
WordPerfect 9.0*, 8.0 & 7.0
WordPerfect 6.1 (Windows & DOS versions)*
WordPerfect 6.0 (Windows & DOS versions)*
WordPerfect 5.1 (DOS, UNIX & VMS operating systems)+*
DTE*+
CompareRite+*
QuickBooks 99
QuarkXPress 4.1

MANAGEMENT AND SALES ACCOMPLISHMENTS:

Established and maintained a recruiting/training business from 1988 to 1999 including:

* Ongoing recruitment for applicants
* Client retention
* Software training (teaching, form and macro creation, design of courseware)
* Sales and marketing as well as consulting and public speaking

SECRETARIAL SKILLS:

Typing at 90 wpm.

Various litigation assignments involving personal injury and insurance defense, workers' compensation, employment discrimination, corporate, and real estate law. Working knowledge of appellate procedures, including pleadings, brief preparation, and final edit.

Further responsibilities in document preparation for domestic, probate, and criminal law cases.

Extensive transcription experience including meetings, interviews, police interrogations, and telephone conversations.
Experience with time entry, bill preparation, docketing and scheduling various appointments (depositions, independent medical examinations, etc.).

Over 15 years secretarial experience.

EDUCATION:

Logical Operations' Train the Trainer 2-day course, 1994.

Associate Arts Degree of Business, Columbus State Community College (formerly C.T.I.), 1983.

Columbus State Community College from 1984 to 1985. Hospitality Management, Front Office Procedures.
Certificates from the American Hotel and Motel Association in the following: (1) Hotel/Motel Law; (2) Convention Service Management; (3) Hotel/Motel Sales Promotion (with distinction); (4) Introduction to Hotel/Motel Management (with distinction); and (5) Supervisory Management (with distinction).

EMPLOYMENT HISTORY:

Self-employed as independent contractor (computer software trainer, consultant and legal assistant)
5/98 to present
10/87 to 8/97

Front Range Community College
Estes Park Branch
541 Big Thompson Avenue, Unit E
Estes Park, Colorado 80517
(970) 577-1086
6/01 to present
POSITION: Contract Software Instructor
Teach Microsoft Office products including Word, PowerPoint, Excel, Windows, Internet Explorer and Access. Develop course outlines and student exercises. Assist in developing marketing materials.

Eastland Vocational School District
4300 Amalgamated Place
Groveport, Ohio 43125
(614) 836-4541
5/96 to 6/99
POSITION: Contract software instructor
Taught adults various software programs and keyboarding, and prepared course outlines as well as handouts. Maintained an Ohio teaching certificate.

Justice Temps, Inc.
1477 Country Club Road
Columbus, Ohio 43227-2134
(614) 863-1351
6/88 to 6/99
POSITION: Owner and Manager
Operated legal employment agency which also offered training and desktop publishing services to clients and applicants. Coordinated all recruiting, tests, contract negotiations, advertising, sales and training. Created software and skill assessment tests. Maintained required licenses and bond. Developed and maintained three databases.

Vorys, Sater, Seymour and Pease LLP
52 East Gay Street
Columbus, Ohio 43215
(614) 464-6400
8/97 to 5/98
POSITION: Computer software trainer/help desk support
Supported approximately 500 computer users. Tracked and followed up on all help requests. Performed training on PC DOCS (aka DOCS OPEN), MS Word, MS Excel, DTE, CompareRite, MS Mail, and MS Schedule+. Rewrote and reorganized computer manual.

Barkan + Neff
360 South Grant Avenue
Columbus, Ohio 43215
(614) 221-4221
11/85 to 10/87
POSITION: Assistant Supervisor of Word Processing Department
Trained new hires. Coordinated work flow for department. Performed legal support in the personal injury, Social Security and Workers' Compensation areas.