Volks-Ware Frequently Asked Questions

• Do you have gift certificates?  Yes, we do. You need to e-mail us to request one and arrange to pay by credit card or check.
   

• What is your return policy?  Items that are unused with tags attached and with original wrapping can be returned within 30 days for a full refund. We do not charge a re-stocking fee.  Just email us for instructions.
   

• Do you have a phone number.  Yes, we do. However, we are a home-based, Internet business and the phone is also our family phone. We travel to events and so may not be available. We don't have a "bank of operators standing by," so we avoid doing work via phone. You are welcome to e-mail us to request the phone number if there is something special we can help you with.
   

• What is the shipping rate?  We charge a flat rate. To the US you will be charged $5.50, to Canada $8.95 and $21.95 anywhere else in the world. The more you buy, more you save!
   

• Can we pick up our purchase and save the shipping fee?  Yes, you can arrange to pick up your purchase in Surprise, AZ or at one of our on-site sales. Some of our manufacturers drop ship directly to you and so we cannot offer those for direct pick up. If you have purchased your items via our CCNow, our credit card intermediary, and pick up your purchases, we will refund the shipping fee to you.
   

• Do you enclose gift cards?  Yes, we do and we will put most anything inside the card you wish and enclose it with your gift. See our selection of beautiful designer gift cards for $3.00 each (includes matching envelope and stickers).
   

• Do you Gift Wrap?  Yes, we do. We charge $5.00. Please tell us the occasion so we can wrap it appropriately.
   

• Do you expedite shipments?  On most items we can send your item USPS 2nd day (US) for $15.00 extra. Again, items that are drop shipped cannot be expedited for this price. Please ask first.
   

• Do you sell at events?  Volks-Ware will sell at your event as long as it fits within our calendar and sales look fairly promising. We are located in Arizona but do travel to the Pacific Northwest and across the US for major walking conventions. If we do not purchase a booth, we offer a donation representing 5% of gross sales to the hosting club or organization. E-mail us to request on-site sales.

Special Information:

Please inquire first to see if your items are eligible for these extra services (some items are shipped directly from the factory and we cannot gift wrap them).

Gift Wrap (you will be asked to select theme or design)

Charge: $5.00 per order
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Expedited Shipment (we use USPS 2 day)

Charge: $15.00 extra per shipment
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Privacy Notice: Volks-Ware is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience and never share it with a third party.
 

Shipping and Special
Handling
We charge a flat rate for shipping. The more you purchase the more you save! We ship to the U.S., Canada, military addresses and most countries.
See our FAQ's for special handling requests.

Just a Sample of What You will Find at
Outdoorsy Girl
Jewelry and Gifts
 

Special Walking and Volkssporting Quotes and Designs on T's and all kinds of Gift Items
We couldn't possibly carry all the wonderful designs and sayings that our walking friends asked for so we have a CafePress Walk Shop where you can purchase these items. Just know that you will be charged separately for these items and they are not included in our flat rate shipping.
 

Advertise Your Major Walking Event or Service Here!

Rates are very reasonable. Just e-mail Liz for advertising rates.